Q. How do I know if my online purchase is successful?
A. After purchase in online, Guests will receive a confirmation by email. Please contact us if you cannot receive any confirmation.
Q. Is smoking allowed in MONOPOLY DREAMSTM?
A. For the comfort of all Guests, Smoking of tobacco, E-cigarettes or other products that produce a vapour are allowed only in designated smoking areas.
Q. What is the inclement weather arrangements?
A. Amber or Red Rainstorm/ Typhoon Signal #1 or #3 - Attraction remains open, but all outdoor activities might be suspended subject to the weather conditions.
Black Rainstorm/ Typhoon Signal #8 or #9 or #10 issued BEFORE attraction opens - Opening will be delayed for approximately 2 to 3 hours after the signal is lowered.
Black Rainstorm/ Typhoon Signal #8 or #9 or #10 issued during operating hours - Our attraction will be closed.
Q. Will refund of ticket will be given if MONOPOLY DREAMSTM is closed due to bad weather?
A. No refund of ticket will be given if any of the following situations occurs
- The Hong Kong Observatory issues a red or black rainstorm warning, or;
- The Hong Kong Observatory hoists a typhoon signal number 8 or above
Q. Could Guests bring Food and Drink into MONOPOLY DREAMSTM?
A. Food and Drink is not allowed into MONOPOLY DREAMSTM area but in F&B area.
Q. Can Guests take photo around with their camera?
A. Yes, Cameras are allowed in all areas apart from Train Station (4DX Theatre).
Q. How long should Guests schedule to visit MONOPOLY DREAMSTM normally?
A. It may takes around one hour to complete a visit of MONOPOLY DREAMSTM.
Q. What clothing isn't permissible for visiting the park?
A. The park is a casual, family-oriented environment. We suggest you dress comfortably with proper attire, including shoes and shirts, must be worn at all times. Attire that is not appropriate for the parks—and which may result in refusal of admittance—includes but is not limited to:
- Masks may not be worn by any Guests aged 12 or older (with the exception of plain masks worn for medical reasons)
- Clothing with objectionable material, including obscene language or graphics
- Excessively torn clothing
- Clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment
Guest under the age of 12 may dress in their favourite costume and must follow at least these guidelines:
- Be child-friendly
Costumes Should Not
- Be obstructive, offensive or violent
- Drag on the ground
- Contain sharp objects, pointed objects or materials that may accidentally strike another Guest
- Contain any weapons which resemble or could easily be mistaken for an actual weapon
- May be worn, but must not obstruct vision and eyes must be visible at all times
Q. What types of personal items are not permitted within MONOPOLY DREAMSTM?
A. For providing a comfortable, safe, and enjoyable experience for all of our Guests, the following items are not permitted into the MONOPOLY DREAMSTM:
- Dangerous or hazardous materials
- Weapons of any kind, or objects that may give the appearance or impression of being weapons or toy guns
- Food, alcoholic beverages or any illegal substance
- Cans or glass containers
- Bags, boxes or luggage larger than 56cm x 36cm x 23cm. If operation so requires, we may decline wheeled luggage from entering MONOPOLY DREAMSTM
- Carts or other wheeled carriers (with the exception of manual wheelchairs, electrically powered mobility devices with at least 3 wheels and which operate at a walking pace; and strollers with dimensions not exceeding 92cm x 132cm)
- Pets or other animals, except approved service animals (e.g. dogs)
- Masks may not be worn by any Guests aged 12 or older (with the exception of plain masks worn for medical reasons). When worn by younger Guests, masks must provide unobstructed peripheral vision at all times with openings that allow the eyes to be fully seen
- Large tripods, folding chairs and stools
- Recreational devices with wheels, including but not limited to skateboards, scooters, inline skates, shoes with built-in wheels
- Other items that we determine may be harmful, disruptive, offensive or may impede the operation of the attraction or any associated facility
Q. What kinds of merchandise are available for sale at MONOPOLY DREAMSTM?
A. MONOPOLY DREAMSTM features boutique offering a wide variety of gifts and souvenirs, many items are inspired by MONOPOLY elements, ranging from fine collectibles, jewelry and limited-edition art and memorabilia to clothing, figurines and plush toys.
Q. What currencies are accepted at MONOPOLY DREAMSTM Retail shop?
A. Both Hong Kong dollars and renminbi are accepted on purchases in MONOPOLY DREAMSTM. Foreign currencies is not acceptable and changeable in MONOPOLY DREAMSTM.
Q. Are the products refundable from MONOPOLY DREAMSTM?
A. Product once sold are neither refundable nor exchangeable.
When we collect information from you, it is our policy to meet fully the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) of the laws of Hong Kong which regulates the treatment of personal data. Personal data is any information relating to any living individual from which it is practicable to identify that individual. In dealing with personal data, we will ensure compliance by our staff with the standards of security and confidentiality prescribed by the laws of Hong Kong.
This Statement explains our practice in relation to the collection, retention, storage and sharing of personal data.
Collection of Personal Data
From time to time, we will collect personal data, such as (but not limited to) your name, age, title, position, address, contact number (including mobile phone and fax numbers) and email address, from you in connection with our provision of services, activities and facilities.
We may also generate and compile information about you. Personal data and other information provided by you or generated and compiled by us about you from time to time is collectively referred to as "Your Information".
Your Information will be processed for the specific purpose which will be given at the time we collect Your Information. Such purposes may include but is not limited to:
providing and processing applications or requests for services, activities and facilities, including but not limited to the purchase of Admission tickets and applications for activities of Monopoly Dreams Hong Kong and for the Annual Pass Memberships, operation of our website and matters relating to the administration, management, operation and maintenance of the same;
communicating with you, including but not limited to responding to your requests for information, services, activities and facilities, and your queries submitted through the Monopoly Dreams Website;
designing and offering contests, games, lucky draws, promotions, surveys and/or events;
marketing products, services, activities, facilities and other subjects, pursuant to any consent provided by you;
tailoring your experience at our website, showing content of interest, displaying the content according to your preferences by use of demographic information which is shared with advertisers on an aggregate basis (without revealing the identity of individual user of our website);
diagnosing problems with our server and administering our website by use of your Internet Protocol address;
conducting internal statistical research and analysis;
making disclosure when required by any law, court order, direction, code or guideline applicable in or outside Hong Kong;
investigating and handling complaints or cases involving Monopoly Dreams or any of our guests or users of our website; and
preventing, detecting or investigating suspicious or illegal activities.
The provision of personal data or any information is voluntary. However, any failure to supply the necessary personal data or information requested by us may result in us being unable to process your requests or provide the services, activities and facilities requested by you.
In relation to use of Your Information in direct marketing, we will only do so subject to your consent and you have the right to opt-out from such use. You may also change your preference with regard to use of Your Information in direct marketing at any time by sending an e-mail to email@example.com, writing to us at the address below, calling us at (852) 3955 8389 or contacting us via the contact information provided in our direct marketing materials.
We shall make a record of your visit to our website. The record will show the domain name server address part of your email address and details of the pages visited. We only collect aggregate information about the number and types of visitors by reference to their domain name server address. This information is used by us for preparing general statistics on the usage of our website and may also be disclosed by us in the case of any unlawful use of our website.
We currently use "cookies" on our website which are provided by a third party company on our behalf. The cookies tag each visitor's browser with a random, unique number. The cookie simply assigns a number and does not collect or disclose any personal data about the person using the browser. By noting where these uniquely numbered browsers on the website we are able, with the assistance of the third party company that helps us to analysis this information, to study traffic patterns and improve our website.
Accuracy of Personal Data
Where practicable, we will verify personal data provided to us using generally available methods. For example, in applying for the Annual pass membership, an applicant is required to present a valid Identity Card for verification. If the application is made by mail, a copy of the valid Identity Card has to be provided to us and we may require to check the original when the applicant collects the Annual pass membership.
For Annual pass membership and participants of the activities of Monopoly Dreams Hong Kong, they may correct or update their personal data by directly calling us at (852) 3955 8389 or writing to FM Projects Limited (the management office) at 506, Tower 1, Harbour Center, 1 Hok Cheung Street, Hung Hom, Kowloon, Hong Kong.
We will use such secured encryption systems as are appropriate for the collection of Your Information over the internet, based on the type of information being collected. Unfortunately no security measures are 100% secure and it is possible that others may intercept the information you are sending.
We will also take such steps as are appropriate to ensure the security of Your Information while it is held by us. This will include password protection and other electronic security methods as well as physical security methods, where appropriate, to help ensure that Your Information can only be accessed by our authorized employees, which employees shall be made aware of the terms of this Statement and our duties to you under this Statement.
Your Information will not be disclosed to any third party except as provided herein, as notified to you at the time of collection by way of our Personal Information Collection Statement, or with your prior consent. We do not rent, trade or sell Your Information for commercial purposes.
Disclosure of Personal Data
We value all personal data received and do our best to maintain its privacy.
For the personal data received via the Enquiry Form in the Monopoly Dreams Website, only our members of staff in charge of handling enquiries will have access to the relevant personal data. Except with your prior consent or as required by law, we will not transfer or disclose such personal data to any third party. We may disclose the Data when required by law or court order of any jurisdiction, or as requested by any government or law enforcement authorities or administrative organs. We may disclose the Data as is necessary to bring a legal action or defend any legal action in relation to you.
For all other personal data collected by us, except with your prior consent or as required by law, we will not transfer or disclose Your Information to any third party except that we may transfer or disclose Your Information in or outside Hong Kong as stated below (and we will not transfer Your Information to another party for it to use in direct marketing):
- our subsidiaries, associated companies and/or business associations;
- any personnel, agent, adviser, auditor, contractor or service provider who provides services or advice to us in connection with our operations as required to enable us to provide, or assist us in providing, the services, activities or facilities you have requested;
- if you consent or do not object to our use of Your Information in direct marketing, our marketing communications and operations partners with whom we share information for the purpose of providing you with special offers and information;
- any person under a duty of confidentiality to us; and
- any person to whom we are required to make disclosure under any law, court order, direction, code or guideline applicable in or outside Hong Kong.
You should note that as we have no control over the acts of any third party that is not our agent or service provider (e.g. any governmental agency to whom we are required to disclose Your Information), the privacy protection stated in this Statement ceases to apply to any information which has been disclosed to such a third party in accordance with this Statement. We endeavor to deal only with responsible third parties but assume no responsibility for the privacy protection provided by such third parties who are not our agent or service provider.
We will take all reasonably practicable steps not to retain Your Information where it is no longer necessary for fulfilment of the purposes (including directly related purposes) referred to in this Statement or as otherwise specified at the time of collection, unless any retention is required or permitted by law.
Personal Data Access and Correction
You are entitled to access personal data we hold about you and, if applicable, to correct or update it. You may do so by sending an e-mail to our Guest Relations Manager at firstname.lastname@example.org or writing to:
Guest Relations Manager
Monopoly Dreams Hong Kong
506, Tower 1, Harbour Center,
1 Hok Cheung Street, Hung Hom,
Kowloon, Hong Kong.
Telephone: (852) 3955 8389
For the Annual Pass membership and participants of the activities of Monopoly Dreams Hong Kong, they may correct or update their personal data by directly calling us at (852) 3955 8389 or writing to FM Projects Limited (the management office) at 506, Tower 1, Harbour Center, 1 Hok Cheung Street, Hung Hom, Kowloon, Hong Kong.